Shipping policy
Shipping destinations
We currently ship to addresses in the United Kingdom.
Shipping cost
Standard shipping is free on all eligible UK orders.
Processing and delivery estimates
-
Order handling time: 1–3 days after your order is placed.
-
Estimated delivery time after dispatch: 9–12 days.
-
Estimated total time from order to delivery: 10–15 days.
-
Delivery estimates are provided in good faith and are not guaranteed. Delivery can occasionally take longer because of factors outside our control, including carrier delays, weather, address issues, or periods of unusually high demand
Carrier and tracking
Orders are shipped with Royal Mail where available. When tracking is available for your shipment, it will be sent to the email address used at checkout after dispatch.
Address accuracy
Please check that your shipping address is complete and correct before placing an order. Contact us promptly at contact@arcadenovachi.com if you notice an error. We cannot guarantee changes once an order has entered processing.
Delivery issue
-
If your parcel is delayed, arrives damaged, or has not arrived within the stated estimate, contact us at contact@arcadenovachi.com with your order number so we can investigate.
Contact Us
We are here to help with product questions, orders, delivery, returns and refunds.
- Email: contact@arcadenovachi.com
- Phone: +44 7543 715376
- Business address: 4 The Vineyard, Richmond, TW10 6AQ, United Kingdom
Please include your order number and the email address used at checkout whenever you contact us about an order.