Privacy policy

Privacy Policy

Last updated: 23 August 2026

1. Who we are

Arcade Novachi is responsible for the personal information collected through this website.

Email: contact@arcadenovachi.com
Phone: +44 7543 715376
Address: 4 The Vineyard, Richmond, TW10 6AQ, United Kingdom

2. Information we collect

We may collect information that you provide to us or that is generated when you use our website, including:

your name, billing address, delivery address, email address and telephone number;
order, delivery, return and customer-service information;
payment confirmation information. We do not store full payment-card details where payment is handled by our payment providers; and
device, browser, IP address, cookie and website-usage information.

3. Why we use your information

We use personal information to:

process and deliver orders;
provide customer support and manage returns or refunds;
prevent fraud and maintain website security;
comply with legal, accounting and tax obligations; and
send marketing only where permitted by law and, where required, with your consent.

Our legal bases include performance of a contract, legal obligation, legitimate interests such as fraud prevention and service improvement, and consent where required.

4. Who we share information with

We share information only where necessary with service providers that help operate our store, such as ecommerce-platform providers, payment processors, delivery providers, hosting providers, analytics providers and customer-support providers. These providers may process information only for the services they provide to us, subject to applicable legal and contractual safeguards.

5. International transfers

Some service providers may process information outside the United Kingdom. Where required, we use appropriate safeguards for international transfers of personal information.

6. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, including legal, accounting, tax, dispute-resolution and fraud-prevention requirements.

7. Your rights

Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information. You may also request a copy of information you have provided in a portable format.

To exercise your rights, email contact@arcadenovachi.com. You may complain to the UK Information Commissioner’s Office if you believe your data-protection rights have been infringed.

8. Marketing

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.

9. Security

We use reasonable organisational and technical measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.