Last updated: 16 September 2026

1. About these terms

These Terms of Service apply when you access or place an order through Arcade Novachi. By using our website, you agree to these terms.

2. Our details

• Business name: Arcade Novachi
• Email: contact@arcadenovachi.com
• Phone: +44 7543 715376
• Address: 4 The Vineyard, Richmond, TW10 6AQ, United Kingdom

3. Products and product information

We aim to display products, prices, colours, descriptions and availability accurately. Images are illustrative and colours may vary slightly depending on your screen. Product availability can change without notice.

4. Orders and acceptance

Submitting an order is an offer to buy the selected products. We will send an order confirmation after you place an order; this does not necessarily mean the order has been accepted.

We may need to cancel or decline an order where there is a genuine pricing, stock, payment, address or security issue. If we do so after payment has been taken, we will refund the amount paid.

5. Prices and payment

All prices shown at checkout are the prices payable for the selected order. Any applicable delivery charge will be shown before you complete payment. Standard delivery is free for eligible UK and US orders where stated on the website.

6. Delivery

We deliver to the United Kingdom and the United States. Our delivery estimates and process are described in our Shipping Policy. Please provide an accurate delivery address and contact us promptly if you need to report a delivery issue.

7. Returns, cancellations and refunds

Our 30-day free returns process for eligible UK and US orders is described in our Refund Policy. Nothing in these terms limits your statutory consumer rights.

8. Website use

You must not misuse the website, interfere with its operation, attempt unauthorised access, or use it for unlawful purposes.

9. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence. Subject to that, we are not liable for losses that are not reasonably foreseeable.

10. Governing law

These terms are governed by the laws of England and Wales. Consumers may also have mandatory rights under the law of the country in which they live.

11. Changes to these terms

We may update these terms from time to time. The version displayed on the website at the time you place an order will apply to that order.